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Returns

Returns Without Cause:

Due to the customized nature of our products, we do not accept returns on products that were correctly printed and delivered.

We do not accept returns for a refund. If you order the wrong size or style or if you just don't like the item, you can return for a store credit towards a different item. You must pay for the return shipping and the store credit amount does not include the original shipping, only the purchase price. We will process the store credit once we receive the tracking number for the return. Please note, shoes and apparel are custom made to order to match the specific size and design of each customers order, thus we cannot accept returns for refund and offer store credit only or an exchange that will include a re-shipping and re-stock fee being no more than 20%. 

Shoes: Please note, shoes are made to match the specific size and design of each customers order, thus we cannot accept returns unless the item is damaged or incorrect. Size exchange requests that differ by more than 1 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange. All returned items for exchange are inspected and must be in the condition you received them. Must include original packaging. To complete your return, we require a receipt or proof of purchase. 

Your refund will include the price of your item plus any taxes, but will not include original shipping charges. There will also be a restocking fee being no more than 20%.

Cancellations

Because orders are processed quickly after they are received, we do not allow cancellations 24 hours after an order is placed.

Personalized Apparel: For custom and personalized items, please understand that your order was unique to you and we cannot accept returns or exchanges due to misspellings from your custom request or size changes. In the event you need to request a change please email us and we will help to offer the best solution. And for the same reasons as returns and exchanges we cannot offer refunds for custom and personalized items. 

If you are requesting to return an item for a print or apparel defect, please contact us here

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Re-stocking and exchange fee are applicable.

Note: Free + Shipping Items are not eligible for refunds (b/c they are free). You can, however cancel your order within 24 hours and it will be honored.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Love Family & Home
PO BOX 262
Greenfield, OH 45123

Please Do Not send your purchase back to the manufacturer. Send back only to the approved return address above no exceptions

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery


Refunds (if applicable)
Once and if a refund is approved and your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. (Please see note above regarding custom and personalized items).

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us here.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item due to selecting the wrong size upon ordering, please contact us here for approval.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund and any re-stocking fee's and or size upgrade fee's applicable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.