Returns

If there is a problem or question, please contact us within 3 days of delivery and include your order number.

Returns Without Cause:

Due to the customized nature of our products, we do not accept returns on products that were correctly printed and delivered.

We do not accept returns for a refund. If you order the wrong size or style or if you just don't like the item, you can return for store credit towards a different item. You must pay for the return shipping. We will process the store credit once we receive the item back and inspect it. Please note, our products are custom made to order to match the specific size and design of each customer's order, thus we cannot accept returns for a refund and offer store credit only or an exchange that will include a re-shipping and re-stock fee being no more than 25%. 

Shoes: We do not accept returns for a refund. If you order the wrong size or style or if you just don't like the item, you can return for a store credit towards a different item. You must pay for the return shipping and the store credit amount does not include the original shipping, only the purchase price. We will process the store credit once we receive the tracking number for the return. Please note, orders are custom made to order to match the specific size and design of each customer's order, thus we cannot accept returns for a refund and offer exchanges or store credit only. 

•  Items worn are considered to be in used condition are not eligible for refunds or exchanges. Once 30 days have elapsed from the receipt of goods, refunds for exchanges or store credit will no longer be accepted.

To best serve our customers and provide a reasonable exchange policy, there are several situations that a customer may request a return and or replacement. Refunds are offered on a limited, case by case basis.  Most situations will be resolved with a replacement or store credit.

• After a customer receives their order, if there is a product defect or workmanship issue, after receipt of photographic evidence of the defect, we will promptly order a replacement for the item in question.  At our discretion, we will determine whether the customer is required to return the product or not.

• If size is an issue, we will work with the customer to get a replacement shoe ordered for them. We will replace the next shoe size up or down from the shoe size ordered (depending on whether the next size is a 1/2 size or full-size difference).  However, if the replacement size request is more than the next size up or down from what was ordered, we will not provide a replacement.

• There will be no returns or refunds if the customer decides after receiving their order, that they want to return the order for a different design or request a refund because they no longer want what they ordered. Please note that we constantly change designs, therefore we cannot do an exchange for a newer version of a design after purchase.

• If a refund is given for any other reason, your refund will include the price of your item plus any taxes. There will also be a restocking fee of no more than 20%.

What If A Package Says It Was Delivered But You Didn't Receive It?

In the rare event your tracking says the package was delivered but you did not receive it, please let us know right away. You should also reach out to the shipping carrier to see where their GPS scanning software shows it as successfully delivered. Sometimes it can be misdelivered by the shipping carrier to a neighbors address as well. We cannot provide refunds if the tracking shows as successfully delivered and must be taken up with the shipping carrier on the customers behalf and file a claim.

Cancellations

Because orders are processed quickly after they are received, we do not allow cancellations 2 hours after an order is placed.

Personalized Apparel: For custom and personalized items, please understand that your order was unique to you and we cannot accept returns or exchanges due to misspellings from your custom request or size changes. In the event you need to request a change please email us and we will help to offer the best solution. And for the same reasons as returns and exchanges, we cannot offer refunds for custom and personalized items. 

If you are requesting to return an unworn item for a print or apparel defect, please contact us here

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Re-stocking and exchange fee are applicable.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

• Additional non-returnable items:
• Gift cards
• Downloadable software products
• Some health and personal care items
• Hats, socks, and personal items 

To complete your return, we require a receipt or proof of purchase.

Love Family & Home
PO BOX 262
Greenfield, OH 45123

Please Do Not send your purchase back to the manufacturer. Send back only to the approved return address above no exceptions

There are certain situations where only partial refunds are granted (if applicable)

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds (if applicable)

We do not accept returns for a refund. If you order the wrong size or style or if you just don't like the item, you can return for a store credit towards a different size or item. You must pay for the return shipping and the store credit amount does not include the original shipping, only the purchase price. We will process the store credit once we receive the tracking number for the return. Please note, our products are custom made to order to match the specific size and design of each customer's order, thus we cannot accept returns for a refund and offer store credit only or exchange that will include a re-shipping and re-stock fee being no more than 25%. 

In certain circumstances, if a refund is approved and your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. (Please see note above regarding custom and personalized items). You must pay for the return shipping and the store credit amount does not include the original shipping, only the purchase price. We will process the store credit once we receive the tracking number for the return. Please note, our products are custom made to order to match the specific size and design of each customer's order, thus we cannot accept returns for refund and offer store credit only or an exchange that will include a re-shipping and re-stock fee being no more than 25%. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item due to selecting the wrong size upon ordering, please contact us here for approval.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund and any re-stocking fee's and or size upgrade fee's applicable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.